To our community:
Together we are navigating rapid changes in our world in a shared effort to control the spread of coronavirus (COVID-19) and protect our communities.
We know that these changes create uncertainty, concern and anxiety. As a travel organization comprised of multiple companies, we have seen, and will continue to see, significant impacts to our business.
Apple Leisure Group’s core values guide us, especially during times of uncertainty, and together we have been through challenging times before. Importantly, our commitment to our employees, guests and partners remains steadfast and unwavering.
Particularly now, it is important to us that you have clear, up-to-date information. Please know that:
We are actively monitoring announcements from government entities and health departments in the areas of the world in which we operate.
We are in consistent contact with our resort, destination and airline partners to understand their changing policies, procedures and operations.
We have created greater flexibility in our own policies to provide our partners and travelers with the options needed at this time.
For those who may choose to travel, your health and safety are a top priority. All of our companies have reviewed our already stringent sanitary and hygiene practices and enacted additional protocols to in response to the current situation. For those who may choose to stay closer to home, please know that we remain at your service and committed to delivering an amazing vacation experience when you are ready to join us once again.
For those on the front line of the efforts to contain the coronavirus – the health care workers, government staff members, and others – we are deeply grateful for your commitment. You are truly heroes among us. And our hearts go out to those who are dealing with the illness today.
We look forward to the time that this situation is behind us. Previous daily routines will resume, and we will be wiser about how we move forward in a connected world. Until then, we encourage you to take care of yourself, your family and each other. Thank you for your continued support.
Chief Executive Officer
Apple Leisure Group